GRI Standards Content Index
GRI Standards Content Index
The NOF Group has reported the information cited in this GRI content index for the period [April 1, 2022 to March 31, 2023] with reference to the GRI Standards.
【Utilized GRI 1 disclosure items】 GRI 1：Foundation 2021
2：Universal Standards
| GRI 2：General Disclosures 2021 | Relevant Section | |
|---|---|---|
| 1 The organization and its reporting practices | ||
| 2-1 | Organizational details | 《NOF website》 【Corporate Information】 Corporate Overview |
| 2-2 | Entities included in the organization’s sustainability reporting | 《NOF website》 【Corporate Information】 Business Locations、Group Companies 《Securities Report》 Group Companies（P7） 《Sustainability Report》 Editorial Policy（P3） |
| 2-3 | Reporting period, frequency and contact point | 《Sustainability Report》 Editorial Policy（P3）、Back cover |
| 2-4 | Restatements of information | There were no major revisions |
| 2-5 | External assurance | － |
| 2 Activities and workers | ||
| 2-6 | Activities, value chain and other business relationships | 《Sustainability Report》 【Corporate Philosophy】（P5~7） 【NOF’s story】（P8~11） 【NOF’s Strengths】（P14） 【Business Model】（P15） 【Technologies and materials of the NOF Group】（P16） 【Everyday Products Created from NOF’s Products】（P17~18） 【Value Creation Process】（P19~20） 《Integrated Report》 【New Mid-term Management Plan】 Prioritized business fields（P20～21） 【NOF’s Business Strategies】（P70~83） 《Securities Report》 【Business】（P6） |
| 2-7 | Employees | 《Sustainability Report》 【Value Creation Process】（P19~20） 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets [Theme （2）: Diversity]（P131） 【Employment】 New Employee Hiring / Turnover / Section Plans / Raising of the Retirement Age（P136） 【Diversity】（P154~157） 《Securities Report》 【Employment】（P10~11） |
| 2-8 | Workers who are not employees | 《Sustainability Report》 【Value Creation Process】（P19~20） |
| 3 Governance | ||
| 2-9 | Governance structure and composition | 《Sustainability Report》 【Corporate Governance】（P31~40） 《Corporate Governance Report》 【Basic Views】（P1～8） 《Securities Report》 【Corporate Governance】（P33~45） |
| 2-10 | Nomination and selection of the highest governance body | 《Sustainability Report》 【Corporate Governance】 Organizational Setup for Corporate Governance（P31~32） Governance in the Sustainability Report（P33） Officers（P34~35） Outside Directors（P36） Board of Directors（P38） |
| 2-11 | Chair of the highest governance body | 《Corporate Governance Report》 【Directors】 Chairperson of the Board（P11） |
| 2-12 | Role of the highest governance body in overseeing the management of impacts | 《Sustainability Report》 【Corporate Governance】 Organizational Setup for Corporate Governance（P31~32） Governance in the Sustainability Report（P33） 【Corrective Process Against Negative Impacts】（P64~71） 【Response to climate change（TCFD）】 Governance（P89） Risk management（P95） 【Response to Human Capital】 Governance for Human Capital（P128） Strategy for Human Capital / Risks and Opportunities（P133） Risk Management for Human Capital （P134） 《Corporate Governance Report》 【Basic Views】（P1～8） |
| 2-13 | Delegation of responsibility for managing impacts | 《Sustainability Report》 【Corporate Governance】 Organizational Setup for Corporate Governance（P31~32） Governance in the Sustainability Report（P33） 【RC management】 Management system（P43） 【Quality Assurance】（P44~46） 【Management】 Development status of EMS（P104） |
| 2-14 | Role of the highest governance body in sustainability reporting | 《Sustainability Report》 【Corporate Governance】 Governance in the Sustainability Report（P33） 《Securities Report》 Governance and risk management （P13） |
| 2-15 | Conflicts of interest | 《Sustainability Report》 【Corporate Governance】 Conflicts of interest（P37） 《Corporate Governance Report》 【Basic Views】（P2） |
| 2-16 | Communication of critical concerns | 《Sustainability Report》 【Corrective Process Against Negative Impacts】 Risk management（P64~67） 《Securities Report》 Business risks（P14） |
| 2-17 | Collective knowledge of the highest governance body | 《Sustainability Report》 【Training and Costs】 Talent Development System（P151） 【Corporate Governance】 Organizational Setup for Corporate Governance（P31~32） 《Securities Report》 Organizational Setup for Corporate Governance（P34） |
| 2-18 | Evaluation of the performance of the highest governance body | 《Sustainability Report》 【Corporate Governance】 Board of Directors（P38） |
| 2-19 | Remuneration policies | 《Sustainability Report》 【Corporate Governance】 Officer Compensation System （P39~40） 《Securities Report》 Officer Compensation（P44~45） |
| 2-20 | Process to determine remuneration | 《Sustainability Report》 【Corporate Governance】 Officer Compensation System （P39~40） 《Securities Report》 Officer Compensation（P44~45） |
| 2-21 | Annual total compensation ratio | － |
| 4 Strategy, policies and practices | ||
| 2-22 | Statement on sustainable development strategy | 《Sustainability Report》 【Message from the President】 （P48~54） 【New Mid-term Management Plan】 （P55~60） 【Reorganization】（P61~62） |
| 2-23 | Policy commitments | 《Sustainability Report》 【NOF’s Philosophy】（P5~7） 【Policy Statement】 Contribution to the SDGs（P63） 【Human rights】 Human rights policy（P158） |
| 2-24 | Embedding policy commitments | 《Sustainability Report》 【Human rights】 Human rights policy（P158） |
| 2-25 | Processes to remediate negative impacts | 《Sustainability Report》 【Corrective Process Against Negative Impacts】 Risk management（P64~67） Compliance（P68~71） |
| 2-26 | Mechanisms for seeking advice and raising concerns | 《Sustainability Report》 【Mechanism for Requesting Advice and Mechanism for Raising Concerns】（P72） 《Corporate Governance Report》 Internal control system（P25） |
| 2-27 | Compliance with laws and regulations | 《Sustainability Report》 【Corrective Process Against Negative Impacts】Compliance（P68~71） 【Environmental compliance】 Compliance status to Acts related to the environment（P122） |
| 2-28 | Membership associations | 《Sustainability Report》 【Membership in associations】（P73） |
| 5 Stakeholder engagement | ||
| 2-29 | Approach to stakeholder engagement | 《Sustainability Report》 【Stakeholder Engagement】（P74~75） 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets [Theme （3）: Employee Engagement]（P132） |
| 2-30 | Collective bargaining agreements | 《Sustainability Report》 【Labor/Management Relations】（P140） |
| GRI 3：Material Topics 2021 | Relevant Section | |
|---|---|---|
| 3-1 | Process to determine material topics | 《Sustainability Report》 【Materiality】（P77~79） |
| 3-2 | List of material topics | 《Sustainability Report》 【Materiality】 Materiality matrix/ FY2022 review （P78） KPI（P80~82） |
| 3-3 | Management of material topics | 《Sustainability Report》 【Materiality】（P77~82） 【Impact on Society through Supply Chain】（P83） |
200：Economic topics
| GRI201：Economic Performance 2016 | Relevant Section | |
|---|---|---|
| 201-1 | Direct economic value generated and distributed | 《Sustainability Report》 【Finance】（P85~87） |
| 201-2 | Financial implications and other risks and opportunities due to climate change | 《Sustainability Report》 【NOF’s clean tech】（P21~26） 【Response to climate change（TCFD）】 Disclosure in Line with TCFD Recommendations: Strategy（P90~94） |
| 201-3 | Defined benefit plan obligations and other retirement plans | 《Sustainability Report》 【Pensions and Retirement Plans]（P100） |
| 201-4 | Financial assistance received from government | － |
| GRI202：Market Presence 2016 | Relevant Section | |
|---|---|---|
| 202-1 | Ratios of standard entry level wage by gender compared to local minimum wage | － |
| 202-2 | Proportion of senior management hired from the local community | － |
| GRI203：Indirect Economic Impacts 2016 | Relevant Section | |
|---|---|---|
| 203-1 | Infrastructure investments and services supported | 《Sustainability Report》 【Local Community】 Socially Beneficial Activities （P161~163） |
| 203-2 | Significant indirect economic impacts | － |
| GRI204：Procurement Practices 2016 | Relevant Section | |
|---|---|---|
| 204-1 | Proportion of spending on local suppliers | 《Sustainability Report》 【Procurement Practices】（P101） |
| GRI205：Anti-corruption 2016 | Relevant Section | |
|---|---|---|
| 205-1 | Operations assessed for risks related to corruption | － |
| 205-2 | Communication and training about anti-corruption policies and procedures | 《Sustainability Report》 【Corrective Process Against Negative Impacts】 Policy Bribery-Anti Basic（P69~70） |
| 205-3 | Confirmed incidents of corruption and actions taken | 《Sustainability Report》 【Corrective Process Against Negative Impacts】 Policy Bribery-Anti Basic（P69~70） |
| GRI206：Anti-competitive Behavior 2016 | Relevant Section | |
|---|---|---|
| 206-1 | Legal actions for anti-competitive behavior, anti-trust, and monopoly practices | 《Sustainability Report》 【Corrective Process Against Negative Impacts】 Prevention of unfair competition（P69） |
| GRI207：Tax 2019 | Relevant Section | |
|---|---|---|
| 207-1 | Approach to tax | 《Sustainability Report》 【Tax】（P102） |
| 207-2 | Tax governance, control, and risk management | 《Sustainability Report》 【Tax】（P102） |
| 207-3 | Stakeholder engagement and management of concerns related to tax | 《Sustainability Report》 【Tax】（P102） |
| 207-4 | Country-by-country reporting | － |
300:Environmental topics
| GRI301：Materials 2016 | Relevant Section | |
|---|---|---|
| 301-1 | Materials used by weight or volume | 《Sustainability Report》 【Raw Materials】 Main environmental performance （P107） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 301-2 | Recycled input materials used | 《Sustainability Report》 【Raw Materials】 Main environmental performance （P107） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 301-3 | Reclaimed products and their packaging materials | 《Sustainability Report》 【Waste】Resource circulation（P121） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| GRI302：Energy 2016 | Relevant Section | |
|---|---|---|
| 302-1 | Energy consumption within the organization | 《Sustainability Report》 【Financial Affairs】 Environmental Accounting（P87） 【Response to climate change（TCFD）】 Energy consumption and CO2 emissions （P98） 【Raw Materials】 Main environmental performance （P107） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 302-2 | Energy consumption outside of the organization | － |
| 302-3 | Energy intensity | 《Sustainability Report》 【Response to climate change（TCFD）】 Energy consumption and CO2 emissions （P98） 【Raw Materials】（P107~108） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 302-4 | Reduction of energy consumption | 《Sustainability Report》 【Financial Affairs】 Environmental Accounting（P87） 【Response to climate change（TCFD）】 Energy consumption and CO2 emissions （P98） 【Raw Materials】（P107~108） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 302-5 | Reductions in energy requirements of products and services | － |
| GRI303：Water and Effluents 2018 | Relevant Section | |
|---|---|---|
| 303-1 | Interactions with water as a shared resource | 《Sustainability Report》 【Financial Affairs】 Environmental Accouting（P87） 【Raw materials】 Main environmental performance （P107） 【Water and wastewater】（P109） 【Environmental performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 303-2 | Management of water dischargerelated impacts | 《Sustainability Report》 【Water and wastewater】（P109） |
| 303-3 | Water withdrawal | 《Sustainability Report》 【Water and wastewater】（P109） |
| 303-4 | Water discharge | 《Sustainability Report》 【Financial Affairs】 Environmental Accouting（P87） 【Raw materials】 Main environmental performance （P107） 【Water and wastewater】（P109） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| 303-5 | Water consumption | 《Sustainability Report》 【Financial Affairs】 Environmental Accouting（P87） 【Raw materials】 Main environmental performance （P107） 【Water and wastewater】（P109） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（P169~170） |
| GRI304：Biodiversity 2016 | Relevant Section | |
|---|---|---|
| 304-1 | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | 《Sustainability Report》 【Biodiversity conservation】 Biodiversity conservation activities visualized with a map（P111） |
| 304-2 | Significant impacts of activities, products and services on biodiversity | 《Sustainability Report》 【NOF’s clean tech】 （P21～24）,（P26～28） 【Biodiversity conservation】 Products that make positive contributions（P114~115） |
| 304-3 | Habitats protected or restored | 《Sustainability Report》 【Biodiversity conservation】 Conservation activities（P111~113） |
| 304-4 | IUCN Red List species and national conservation list species with habitats in areas affected by operations | 《Sustainability Report》 【Biodiversity conservation】 Conservation activities（P111~113） |
| GRI305：Emissions 2016 | Relevant Section | |
|---|---|---|
| 305-1 | Direct (Scope 1) GHG emissions | 《Sustainability Report》 【Response to climate change（TCFD）】 Status of Greenhouse Gas Reduction Efforts/Emissions（P97~99） |
| 305-2 | Energy indirect (Scope 2) GHG emissions | 《Sustainability Report》 【Response to climate change（TCFD）】 Status of Greenhouse Gas Reduction Efforts/Emissions（P97~99） |
| 305-3 | Other indirect (Scope 3) GHG emissions | 《Sustainability Report》 【Response to climate change（TCFD）】 Greenhouse gas emissions（P97） |
| 305-4 | GHG emissions intensity | 《Sustainability Report》 【Response to climate change（TCFD）】 Status of Greenhouse Gas Reduction Efforts/Emissions（P97~99） |
| 305-5 | Reduction of GHG emissions | 《Sustainability Report》 【Response to climate change（TCFD）】 Disclosure in Line with TCFD Recommendations: Metrics and Targets （P96） Status of Greenhouse Gas Reduction Efforts/Emissions（P97~99） |
| 305-6 | Emissions of ozone-depleting substances (ODS) | 《Sustainability Report》 【Response to climate change（TCFD）】 CO2 emissions other than from energy consumption（P98） |
| 305-7 | Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions | 《Sustainability Report》 【Emissions into the atmosphere】 Air pollution control（P116） PRTR（P117） 【PRTR Data】（P171） |
| GRI306：Waste 2020 | Relevant Section | |
|---|---|---|
| 306-1 | Waste generation and significant waste-related impacts | 《Sustainability Report》 【Financial Affairs】 Environmental Accounting（P87） 【Response to climate change（TCFD）】 Scope 3 CO2 emissions（P97） 【Raw materials】（P107~108） 【Emissions into the atmosphere】 PRTR（P117） 【Response to chemical substance management】 Substances under JCIA-recommended voluntary control（P120） 【Waste】Resource circulation（P121） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（169~170） |
| 306-2 | Management of significant wasterelated impacts | 《Sustainability Report》 【Management】 Chemical safety（P105~106） 【Response to chemical substance management】（P118~120） 【Waste】Resource circulation（P121） 【Environmental compliance】（P122） |
| 306-3 | Waste generated | 《Sustainability Report》 【Financial Affairs】 Environmental Accounting（P87） 【Response to climate change（TCFD）】 Scope 3 CO2 emissions（P97） 【Raw materials】（P107~108） 【Emissions into the atmosphere】 PRTR（P117） 【Response to chemical substance management】 Substances under JCIA-recommended voluntary control（P120） 【Waste】Resource circulation（P121） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（169~170） |
| 306-4 | Waste diverted from disposal | 《Sustainability Report》 【Raw materials】（P107~108） 【Waste】Resource circulation（P121） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（169~170） |
| 306-5 | Waste directed to disposal | 《Sustainability Report》 【Financial Affairs】 Environmental Accounting（P87） 【Raw materials】（P107~108） 【Waste】Resource circulation（P121） 【Environmental Performance Data】 Changes（P167~168） Performance data by organizational unit （Fiscal 2022 Results）（169~170） |
| GRI308：Supplier Environmental Assessment 2016 | Relevant Section | |
|---|---|---|
| 308-1 | New suppliers that were screened using environmental criteria | － |
| 308-2 | Negative environmental impacts in the supply chain and actions taken | 《Sustainability Report》 【Management】 Chemical safety（P105~106） 【Supplier environmental assessment】 Promotion of CSR-based procurement （P123~125） |
400：Social topics
| GRI401：Employment 2016 | Relevant Section | |
|---|---|---|
| 401-1 | New employee hires and employee turnover | 《Sustainability Report》 【Employment】 New Employee Hiring / Turnover / Succession Plans / Raising of the Retirement Age（P136） 【Diversity】 Diversity in employment（P154~155） |
| 401-2 | Benefits provided to full-time employees that are not provided to temporary or parttime employees | － |
| 401-3 | Parental leave | 《Sustainability Report》 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets（P129） Strategy for Human Capital / Metrics and Targets [Theme （2）: Diversity（P131） 【Employment】 Systems that support diverse working styles（P137） Support for childcare and nursing care （P139） |
| GRI402：Labor/Management Relations 2016 | Relevant Section | |
|---|---|---|
| 402-1 | Minimum notice periods regarding operational changes | － |
| GRI403：Occupational Health and Safety 2018 | Relevant Section | |
|---|---|---|
| 403-1 | Occupational health and safety management system | 《Sustainability Report》 【Corporate Governance】 Development of internal control system （P32） 【RC management】（P41~43） 【Occupational Safety and Health】 Occupational Safety and Health Policy （P141） Promotion of Health（P148~149） |
| 403-2 | Hazard identification, risk assessment, and incident investigation | 《Sustainability Report》 【Corporate Governance】 Development of internal control system （P32） 【Corrective Process Against Negative Impacts】Risk management（P64~67） 【Management】 Chemical safety（P105~106） 【Occupational Safety and Health】 FY2022 safety activity results and FY2023 RC activity targets（P142） Prevention and reduction（P150） |
| 403-3 | Occupational health services | 《Sustainability Report》 【Corporate Governance】 Development of internal control system （P32） 【RC management】（P41~43） 【Occupational Safety and Health】 Occupational Safety and Health Policy （P141） Promotion of Health（P148~149） |
| 403-4 | Worker participation, consultation, and communication on occupational health and safety | 《Sustainability Report》 【RC management】 RC promoting organization（P42） Status of internal auditing（P43） 【Corrective Process Against Negative Impacts】Promotion of the Business Continuity Plan （BCP）（P67） 【Occupational Safety and Health】 （P141~149） |
| 403-5 | Worker training on occupational health and safety | 《Sustainability Report》 【Occupational Safety and Health】 Safety Education（P143~147） Promotion of Health（P149） |
| 403-6 | Promotion of worker health | 《Sustainability Report》 【Occupational Safety and Health】 Promotion of Health（P148~149） 【Employment】 Work-Life Balance（P138） |
| 403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | 《Sustainability Report》 【Occupational Safety and Health】 Safety Education（P143~147） Prevention and reduction（P150） |
| 403-8 | Workers covered by an occupational health and safety management system | － |
| 403-9 | Work-related injuries | 《Sustainability Report》 【Occupational Safety and Health】 Prevention and reduction（P150） |
| 403-10 | Work-related ill health | 《Sustainability Report》 【Occupational Safety and Health】 Prevention and reduction（P150） |
| GRI404：Training and Education 2016 | Relevant Section | |
|---|---|---|
| 404-1 | Average hours of training per year per employee | － |
| 404-2 | Programs for upgrading employee skills and transition assistance programs | 《Sustainability Report》 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets [Theme （1）: Human Resources Development]（P130） 【Training and Costs】（P151~153） |
| 404-3 | Percentage of employees receiving regular performance and career development reviews | － |
| GRI405：Diversity and Equal Opportunity 2016 | Relevant Section | |
|---|---|---|
| 405-1 | Diversity of governance bodies and employees | 《Sustainability Report》 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets [Theme（2）: Diversity] （P131） 【Diversity】（P154~157） |
| 405-2 | Ratio of basic salary and remuneration of women to men | 《Sustainability Report》 【Response to Human Capital】 Strategy for Human Capital / Metrics and Targets [Theme （2）: Diversity] （P131） 【Diversity】Remuneration（P157） |
| GRI406：Non-discrimination 2016 | Relevant Section | |
|---|---|---|
| 406-1 | Incidents of discrimination and corrective actions taken | Not Applicable |
| GRI407：Freedom of Association and Collective Bargaining 2016 | Relevant Section | |
|---|---|---|
| 407-1 | Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk | Not Applicable |
| GRI408：Child Labor 2016 | Relevant Section | |
|---|---|---|
| 408-1 | Operations and suppliers at significant risk for incidents of child labor | Not Applicable |
| GRI409：Forced or Compulsory Labor 2016 | Relevant Section | |
|---|---|---|
| 409-1 | Operations and suppliers at significant risk for incidents of forced or compulsory labor | Not Applicable |
| GRI410：Security Practices 2016 | Relevant Section | |
|---|---|---|
| 410-1 | Security personnel trained in human rights policies or procedures | 《Sustainability Report》 【Human rights】（P158） |
| GRI411：Rights of Indigenous Peoples 2016 | Relevant Section | |
|---|---|---|
| 411-1 | Incidents of violations involving rights of indigenous peoples | Not Applicable |
| GRI413：Local Communities 2016 | Relevant Section | |
|---|---|---|
| 413-1 | Operations with local community engagement, impact assessments, and development programs | 《Sustainability Report》 【Local Community】 Dialogue Activities（P159） Communities and Cooperation（P160） Socially Beneficial Activities （P161~163） |
| 413-2 | Operations with significant actual and potential negative impacts on local communities | Not Applicable |
| GRI414：Supplier Social Assessment 2016 | Relevant Section | |
|---|---|---|
| 414-1 | New suppliers that were screened using social criteria | － |
| 414-2 | Negative social impacts in the supply chain and actions taken | 《Sustainability Report》 【Supplier environmental assessment】 Promote CSR-based procurement （P123~125） 【Human rights】（P158） |
| GRI415：Public Policy 2016 | Relevant Section | |
|---|---|---|
| 415-1 | Political contributions | － |
| GRI416：Customer Health and Safety 2016 | Relevant Section | |
|---|---|---|
| 416-1 | Assessment of the health and safety impacts of product and service categories | 《Sustainability Report》 【Quality Assurance】（P44~46） 【Customer Health and Safety】（P164） |
| 416-2 | Incidents of non-compliance concerning the health and safety impacts of products and services | Not Applicable |
| GRI417：Marketing and Labeling 2016 | Relevant Section | |
|---|---|---|
| 417-1 | Requirements for product and service information and labeling | 《Sustainability Report》 【NOF’s clean tech】（P21~29） 【Customer Health and Safety】（P164） |
| 417-2 | Incidents of non-compliance concerning product and service information and labeling | Not Applicable |
| 417-3 | Incidents of non-compliance concerning marketing communications | Not Applicable |
| GRI418：Customer Privacy 2016 | Relevant Section | |
|---|---|---|
| 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | 《Sustainability Report》 【Customer Privacy】（P165） |